Keeping track of your organisation's billing history is simple with MailShield. Every payment, whether for a new subscription, a renewal, or a plan change, automatically generates a detailed tax invoice.
Here is how to access your past invoices and understand the calculations on your PDF receipts.
Viewing your invoice history
To view your payment history, log into your MailShield dashboard and navigate to the Subscription & Billing page.
- Click on the Invoices tab at the top of the billing interface.
- You will see a chronological list of all your transactions, including the invoice reference, date, plan tier, amount, and payment status.
- The status badge will quickly indicate if an invoice is Paid (green), Pending (amber), or Failed (red).
- Click anywhere on an invoice row, or click View, to open the detailed breakdown.
Downloading a PDF invoice
When you open an invoice's details, you will see a summary of the payment method used, the exact coverage period, and the billing profile it was issued to.
To download a formal copy for your accounting department, click the Download PDF button at the bottom of the details window. The system will securely generate a PDF tax invoice and save it directly to your computer.
Understanding the invoice breakdown
MailShield tax invoices are designed to be fully transparent, providing a clear mathematical breakdown of your costs per domain. Here is how to read the line items and totals:
- Unit Price: The invoice displays the calculated cost per domain, per month. If you are on an annual plan, this unit price includes your annual discount.
- Subtotal: This is the base cost of your plan multiplied by your number of protected domains.
- Discount (Coupons): If you applied a promotional coupon during checkout, this deduction is applied before tax. It is subtracted directly from the subtotal.
- VAT: Value-Added Tax (calculated at the standard local rate, such as 16% in Kenya) is applied to the post-discount subtotal.
- Credit Applied: If you had available account credit (for example, from referring another business to MailShield), this is treated as a post-tax payment method. It is deducted from the final, VAT-inclusive total.
- Total Paid: The final grand total that was actually charged to your card or mobile money account.
A note on billing details and tax compliance
Your downloaded PDF invoice will always display the "Billed To" information exactly as it was configured at the moment the payment was made.
If your organisation requires a KRA PIN on invoices for eTIMS compliance, ensure your PIN and VAT registration status are completely filled out in the Billing Info tab of the billing dashboard. Any updates made to your billing profile will automatically apply to all future invoices.